Just Casino Popular FAQ in Canada

Listing of frequently asked questions (FAQ) and answers to make your gaming experience as smooth and enjoyable as possible. Whether you’re new to Just Casino or a seasoned player, you’ll find valuable information on account management, payments, game fairness, and more. Our aim is to provide you with the knowledge you need to navigate our platform with confidence. If you have any inquiries that aren’t covered here, our dedicated customer support team is always ready to assist you.

How do I create a JustCasino account?

Creating an account is now easier than ever. Click on the 'Join Now' button on the main page of JustCasino, complete the registration form, and click 'Sign Up.' You will land on the deposit page immediately. Additionally, a welcome letter with a verification link will be sent to the email address you provided to activate your account.

Am I allowed to have more than one account?

No, we only allow one registration account per person to ensure fairness.

I have forgotten my password. What should I do?

To reset your password quickly, click 'Log In' and then the 'Forgot Password?' link. You will receive an email containing a link to create a new password. This process takes approximately 30 seconds. If you are unable to reset your password or access your email account, please contact our customer care team via live chat or email [email protected]. Once your identity is confirmed, we can assist in resetting your password.

How do I add another currency to my account?

Simply sign in, go to your profile in 'My Account,' click the 'Add Currency' button, and choose a currency from the dropdown menu.

What currencies does JustCasino support for deposits and withdrawals?

You can make both deposits and withdrawals in the following currencies: EUR, USD, CAD, AUD, NOK, RUB, NZD, INR, ZAR, PLN, BTC, USDT.

How can I confirm if my deposit has been credited to my account?

Deposits typically appear immediately in the 'My Balance' section of 'My Account'.

Will I incur any fees for making deposits and withdrawals?

When depositing funds into your Just Casino account, we cover the recipient transaction costs. However, depending on your payment provider, they may charge a fee for sending money to us. When withdrawing funds, you are responsible for the fees charged by the payment provider.

What is the minimum amount I can deposit and withdraw?

The minimum withdrawal amount is usually 20CAD or an equivalent, but it may vary depending on the withdrawal method. Please refer to our Payments page for additional details or contact our support service.

Why do your games sometimes experience slowdowns or interruptions? How can I prevent this?

Game speed depends on your internet connection. Our games require a constant data exchange, so a sufficient internet bandwidth is necessary. We recommend limiting the number of other web applications running on your computer simultaneously with our casino games to enhance game performance.

Can I play using mobile devices?

Yes, our games are mobile-friendly. Simply open casinojust.ca and launch any game displayed on the casino home page from your mobile device.

How can I be sure that the payout percentage in your games is fair?

[cloaked_text]JustCasino operates on software certified by Itech Labs, an ISO/IEC 17025 compliant Australian testing laboratory for online gaming systems. This certification ensures that the Random Number Generator (RNG) used complies with industry requirements, guaranteeing random results. Payout percentages for all games are also industry-standard, ranging from 95% to 98%. [/cloaked_text]

What happens if my internet connection fails during a game?

In the event of an internet connection failure, you will be able to resume the game from where it stopped once the connection is restored. The exception is multiplayer games where other players are also involved in betting.

Is my information secure at JustCasino?

JustCasino employs SSL technology and the latest anti-fraud measures to ensure the complete financial security of our players. We also prioritize the confidentiality of your personal information and use it solely to provide gaming services. For more details, please visit our Privacy and Security page.

How do I submit my documents, and how can I track their status?

Upload all necessary documents directly into your profile. After signing in, navigate to the 'Documents' page to upload your documents. Using this tab, you can also monitor the status of your documents.